Q. My credit card payment was accepted when I ordered, but i've subsequently been asked for additional info ..why?
Although your payment was accepted by our credit card processor, to prevent credit card fraud all our orders are manually screened and occasionally it's necessary for us to run additional checks to verify a card payment to complete the order.
Because this is a cardholder-not-present transaction we reserve the right to run additional fraud verification checks against it. In all cases of fraudulent online transactions, it is always the vendor who suffers the loss, therefore we kindly ask you to undergo our verification procedure and hope you will accept our apologies for any delay. [Back To Top]
Q. Which payment gateway do you use to process my payment?
This store uses the WORLDPAY secure payment system to process your payment, one of longest established and most trusted online payment gateways. When you choose to pay via Worldpay the process is entirely handled securely by Worldpay. We do not collect or store any credit card information.
Alternatively you have the option to pay via PAYPAL. Even if you don't have a Paypal account you can still choose to pay via Paypal using a credit card. [Back To Top]
Q. What's the price in my currency?
You can easily see which currencies our store accepts by using the currency menu in the top left of each page. Simply select whichever currency you prefer and the prices will be updated throughout the store. If the currency you select is your local currency, then these are the exact prices you will pay when you make a purchase.
If your local currency isn't available in the menu, then whichever currency you choose will be converted to your local currency by your card issuer at the prevailing rate at the actual time the transaction takes place. You will need to contact your card issuer or bank to ask them what their current exchange rates are.[Back To Top]
Q. What credit cards do you accept?
We accept most major credit cards including all which display the VISA or MASTERCARD sign, plus a few others which are shown in the checkout. If your card is not one which we accept you can always choose to pay via Paypal.[Back To Top]
Q. I don’t have a credit card, how can I pay?